Dos and Donts

·         Do not share your passwords

·         Turn off electronic devices (monitors, computers, panels, TVs, projectors, etc...) when not in use to prolong the life of the device

·         Save all your documents/files to the cloud to avoid losing anything in case your technician has to image your computer (this will delete everything including your programs installed locally)

·         When logging into a computer use YOUR username and password not somebody else's and do not let anybody else use yours.

·         Lock your laptop when leaving the room, including if you are just "going to be gone for only a couple of minutes".  Press the Windows Logo Key + L.

·         Do NOT open email attachments unless you were expecting it.  Hackers will "fake" an email account in an attempt to trick people into giving out information or to install viruses.

·         Keep Door/Printer cards in a secure place.  Report immediately if lost or stolen so they can be deactivated.

Two Factor Authentication

We are now enforcing Two-Factor Authentication on all gmail accounts in the District.  Please click this link for steps to enable this on your account.

What is two-factor authentication?

Two-factor authentication adds a second layer of protection during the login process. Currently, your Google login is tied to “something you know” (your password). Two-factor authentication adds the second layer of “something you have” (typically your smartphone or a temporary code). You most likely already have experience using two-factor authentication with an online banking account so enabling it within Google hopefully will not be a new experience.

Why are we implementing two-factor authentication?

Times are changing and hackers are finding new and creative ways to acquire user passwords; they can buy lists of usernames and passwords on the dark web, they can use social engineering and email phishing tactics to steal passwords, they can use something called “dictionary attacks” as a brute force method to guess weak passwords. Adding a second form of verification dramatically decreases the likelihood of your password being compromised.

How often will I need to use two-factor authentication?

Google will require two-factor authentication when you log in to your email.  Once you authenticate and complete two-factor authentication on your phone or other devices you will have the option to “remember this device”. From that point on Google will not prompt you to perform two-factor authentication on that device unless you clear your browser’s cache, change your password, or if Google suspects that your account has been breached.

What’s the timeline for this change?

If you do not enable two-factor authentication within 2 weeks of the first time you login to your account then you will be locked out of your account.

Connecting to School provided wi-fi

In order to connect to the school wi-fi you will need to disable the Private WiFi Address feature on any iPhone.  If you have an Android you will need to change the setting from Randomized MAC to Phone MAC.

How to Disable Private Wifi on Apple

How to Disable Randomized MAC on Android

Submitting a Help Desk Ticket

How to submit a Technology Help Desk Ticket